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Services Advisor

The Right People

Imagine having to flee your home because of conflict or disaster, and not being able to find the things you most need, like food, medicine, shelter and employment. Now imagine the help you needed existed, but you didn’t know how to find it. 

The Right Information

Services Advisor allows users to filter services by type, location, and proximity. Originally deployed for Syrian refugees in Jordan, Services Advisor is available to refugees in Arabic as well as English.

The Right Time

Data is updated weekly by humanitarian service providers on the ground, so that users can be sure they are accessing the most accurate and up to date results.

What is Services Advisor?
Services Advisor is an easy to use web app that connects refugees to up to date information about humanitarian services available to them.

The Services Advisor app was created in 2015, in collaboration with the United Nations High Commissioner for Refugees (UNHCR), as a way for Syrian refugees living in Jordan to locate the offices of humanitarian service providers. The app is designed to address a common coordination problem in refugee areas, in which essential organizations that provide medicine, food, shelter, and protection, are unable to serve those most in need. The app reveals, with easy functionality, the location of specific offices, and is updated regularly with important information.

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Live Services Advisor Example
Helping Syrian refugees in Jordan find the help they need.

Services Advisor in Jordan shows the location of the offices of specific humanitarian serviceproviders in Arabic, so that Syrian refugees can quickly access the information. The user can search for the specific service they need (for example, shelter or medicine), and the map shows them all of the offices in their area, and how to get there. Without much local knowledge or personal resources, refugees can use this app to obtain all the necessary services available to them. The following link will lead you to a live example of the Services Advisor app in Jordan. You can also download a one-pager on Services Advisor here

Global Features
Search by category, and organization Find services that do not require referral Desktop and mobile web app version Available in English and Arabic
List view and map view of services info Find the service provider closest to you  Analytics to see most accessed services Built on ActivityInfo database

These are some of the features available in Services Advisor 1.0. We aim to expand the functionality of this tool based on recent consultations with Syrian refugees, services providers and the UN High Commission for Refugees in Jordan. 

Get involved by sponsoring the Services Advisor project or becoming a PeaceGeeks volunteer.