PeaceGeeks is a tech non-profit on a mission to create digital tools that support greater peace, connection, and safety for those who have been displaced.
Today, our core products include Arrival Advisor, a multilingual mobile app that helps newcomers to Canada find information and services upon arrival, and Snapp, a digital service that matches newcomers to skilled professionals for employment advice. From time-to-time, we also conduct partner projects for international and local organizations that serve displaced communities.
PeaceGeeks' approach to design is community-led, and we work to create solutions and processes that keep newcomers at the center. Our projects are partnership-driven, meaning we bring together multiple settlement organization partners, community stakeholders, and newcomers to ground our projects in shared problems.
Every partner and PeaceGeeks team member plays a key role in shaping and discovering what problems we are addressing; defining what we build and why; as well as designing, implementing, prototyping, testing, and researching new areas, to ensure we are making intentional impact.
More info at peacegeeks.org.
As Product Designer, you’ll be responsible for realizing PeaceGeeks' mission — creating digital tools that support greater peace, connection, and safety for immigrant and displaced communities — from research to implementation. That means: having a head for strategy, as well as the ability to get hands-on with research, prototyping, and all the small details of building quality digital products.
As a critical and senior team member, you'll own design initiatives from end-to-end, set design direction for ongoing and new product initiatives, and manage design interns. You'll oversee both the product design decisions as well as creative and brand design of the organization. In partnership with the Product Manager, you’ll inform product roadmaps and set design direction, leading initiatives that clarify product-market fit and enable the products' intentional growth. You'll work with a cross-functional team to understand user needs and behaviour, define optimized user flows, create thoughtful low and high fidelity designs, and facilitate sound research and validation. You'll also evaluate where design processes need work, and address accordingly.
Note: This is a remote-first position, with the option for hybrid (part-time in the office) work and occasional in-person team work days. Our office is based at the HiVE coworking space in Gastown (210-128 West Hastings St., Vancouver).
Salary: PeaceGeeks is invested in a team that includes all genders and abilities, and the expertise of designers, technologists, program staff and administrators who are newcomers, indigenous, or racialized Canadians. We know that in particular, women and racialized Canadians are more likely to underestimate their skills and experience in job applications, so we are opening this position to applicants of all experience levels to strongly encourage these groups to apply.
Junior band $55,000 - 60,000
Mid-band $60,000 - 65,000
Senior band $65,000 - 70,000
Additionally, PeaceGeeks offers a competitive supplemental health and wellness package, and approximately half of our team work a 4-day work week.
What you'll be doing
- Lead all aspects of product design. Partner with cross-functional team members to frame problems and use a variety of facilitation and design methods throughout the product development process to drive desired user and business outcomes.
- Manage design process and team. Work with the Product Manager and developers to improve and own the product design process. Manage the scoping, backlogging, and prioritization of design tasks. Hire and coach design interns. Delegate projects and provide mentorship and supervision to facilitate junior designers' growth. Identify staffing, process, or other resource holes in the design team and help to fill them.
- Bring definition to abstract concepts. Balance contributing to high-level strategy that considers business, user, and technical needs, with obsessing over pixels and microinteractions.
- Deliver delightful, impactful, high quality user experiences. Produce sketches, wireframes, mockups, prototypes at varying fidelity, through a lean design process. Set standards for design quality and cohesion across the product. Create new concepts, improve current experiences and iterate on the design system with those standards in mind. Work closely with developers to ensure their results match your designs.
- Facilitate research and inquiry to understand user needs. Own and help define the user research practice. Leverage qualitative and quantitative evidence to inform design decisions. Employ critical discipline to decide what kind of research and when to conduct it based on timelines and constraints. Train and support cross-functional team members to conduct research.
- Steward organizational and product branding. Oversee the production and alignment of PeaceGeeks' brand and marketing design, including organization website.
- Be a resident expert. Communicate with and educate the team on modern and best practices in user experience, interaction design, service design, inclusive design, user research, systems thinking, and visual design.
An ideal candidate is someone who is...
- A design generalist and expert in your craft: 3+ years of experience designing applications, experiences, products, and/or services that balance user needs, business objectives, and technological constraints. High skill and comfort with the entire spectrum of research and design — deep knowledge of UX, UI, design methodologies, user research, branding, and product discovery — and enough familiarity with marketing, content strategy, and development to effectively support and collaborate on these areas.
- Passionate about equity and inclusion, supporting immigrants, and building tech in nonprofit. Familiar with immigration/settlement contexts or passionate about working on issues related to newcomers, immigrants, refugees. Brings a lens for facilitating inclusive and community-centered design processes, and is committed to being an equitable and inclusive leader.
- A hands-on problem-solver who can go from abstract concept to release (to iteration). Experience on zero-to-one projects, or strategizing, prototyping and experimenting to drive clarity towards product-market-fit. Skilled in understanding complex systems to diagnose problems/needs quickly, and iterates on ideas to add value. Enjoys navigating the overlap of product mechanics and business/funding model mechanics, and understands the principles of continuous discovery and lean product design.
- A leader and communicator who values feedback. Enough experience to manage and mentor junior designers, as well as facilitate and communicate design to get teams to align on solutions. Highly organized and independent, comfortable with ambiguity, willing to wear multiple hats, but also knows the importance of bringing team members in often for collaboration and feedback.
- Nice to have:
- Experience leading or designing design and research processes in small companies or start-up environments is a strong preference.
- Experience hiring designers.
- Knowledge of Product Marketing.
- Fluency in additional languages.
- Lived experience as a newcomer.
- Familiarity with nonprofit funding model or settlement sector dynamics.
How to Apply
Please submit your resume and cover letter by clicking the Apply Now button.
Should you have any questions, please direct them to email@example.com
Application Deadline: January 10, 2022
We believe that everyone brings unique talents. Even if you don’t meet all the qualifications above, we strongly encourage you to apply!
PeaceGeeks is an equal opportunity employer. We are committed to embracing and building a team that represents a variety of cultures, backgrounds, perspectives, and skills. As with our mission to promote safe and peaceful communities, we at PeaceGeeks believe that diversity, equity, and inclusion make us stronger, whether that’s in our staff or in the communities where we work. We encourage individuals from equity-seeking communities to apply, including but certainly not limited to immigrants, women, racialized and Indigenous people, people with disabilities, and people of all sexual orientations and gender identities.